FAQS

Frequently Asked Questions (FAQ)

Q. Is ordering online secure?
A. Yes, ordering online is completely secure. We take the utmost care with the information you provide when placing an order on our website (or through any other means). All information shared during the ordering process is restricted to our staff, and we ensure that all employees are up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from theurbans.store, please feel free to email us at theurbanstoreee@gmail.com.

Q. How do I place an order?
A. Follow these simple steps to place your order:

  1. Click on the product you want to purchase.

  2. Select the “Add to Cart” option.

  3. You can add multiple products to your cart by repeating the process.

  4. Once done, click on the “Cart” option in the menu bar.

  5. Scroll down and click “Proceed to Checkout.”

  6. Fill in all the required billing details and review your order details (including the total cost).

  7. Click on the “Place Order” button at the bottom of the form.

  8. Your order will be confirmed, and you will receive a confirmation email with your order details.

  9. Payment can be made via Cash on Delivery (COD).

Q. How do I cancel an order on theurbans.store?
A. To cancel your order:

  • Log in to your account and follow the cancellation process.

  • For guest users, please call our helpline during office hours to cancel your order.

  • You can also cancel your order during the final confirmation call from our team.

Q. What is your return policy?
A. For details on our return policy, please visit the Return Policy page on our website.

Q. What is your refund policy?
A. For details on our refund policy, please visit the Refund Policy page on our website.

Q. What is your shipping cost?
A. We offer free shipping on all orders.

Q. Which services do you use for shipping?
A. We use M&P, TCS, and Leopards Courier Services for shipping.

Q. What is your delivery time?
A. We deliver orders within 2-3 working days after the confirmation call.

Q. How can I order an out-of-stock product?
A. You can pre-order any out-of-stock product by contacting us via phone or email at theurbanstoreee@gmail.com.

Q. How can I get free shipping on my order?
A. We offer free shipping on all orders.