Refund Policy

Return and Refund Policy & Warranty Claim

At TheUrbanStore, we are committed to ensuring your satisfaction with every purchase. Please review our policies below to understand your rights and responsibilities regarding returns, refunds, and warranties.

Return Policy

  1. Timeframe for Returns:

    • You may request a return or exchange only within 24 hours of receiving your order. Requests made after this period will not be accepted.

  2. Condition of the Product:

    • The product must be in its original condition, unopened, and unused.

    • If the product is damaged, broken, expired, or does not match its description, you may return it within 24 hours for a replacement or exchange.

  3. How to Initiate a Return:

    • Contact us via our official phone number or email us at theurbanstoreee@gmail.com.

    • If you are unable to reach us by phone, you must send an email within the 24-hour timeframe.

    • Include your order number and a detailed reason for the return in your email.

  4. Shipping for Returns:

    • Return shipping charges are the responsibility of the customer.

    • You may use any courier service to ship the product back to us.

  5. Exceptions:

    • Opened products can only be returned if a fault is found.

    • If a fault is claimed in a non-faulty order, the customer will bear the return shipping charges.

Refund Policy

  1. No Cash Refunds:

    • We do not offer cash refunds for returned products.

  2. Replacement:

    • Faulty products will be replaced with a new one within a few business days.

  3. Store Credit Option:

    • You may opt for a store credit voucher equivalent to the product’s value. This voucher can be used to purchase any other item from our store.

    • To request a voucher, contact us at theurbanstoreee@gmail.com.

Warranty Policy

  1. Brand Warranty:

    • All electronic products come with their official brand warranty.

    • For products with a 6-month or 1-year warranty, you must claim the warranty directly at the brand’s authorized service center.

  2. 24-Hour Check Warranty:

    • Products imported from China come with a 24-hour check warranty. No claims will be accepted after this period.

  3. Damaged or Missing Items:

    • If the parcel is open, unsealed, or damaged during shipping, or if any item is missing, you must inform us immediately.

  4. Mobile Warranty:

    • Mobile phone warranties must be claimed at the respective brand’s service center.

Important Notes

  • Unopened Products: Returns are only accepted for unopened products unless a fault is found.

  • Faulty Claims: If a fault is claimed in a non-faulty order, the customer will be responsible for all shipping charges.

  • Store Credit: Store credit vouchers are valid for future purchases and must be used within the specified timeframe.

For any questions or concerns regarding returns, refunds, or warranties, please contact us at:
Email: theurbanstoreee@gmail.com
Store Name: TheUrbanStore

Thank you for shopping with us! We appreciate your trust and are committed to providing you with the best shopping experience